Job Description
Overview It is the responsibility of the Valet Attendant to park and retrieve guest vehicles while performing a high level of customer service. This position must also exhibit a high level of professional and personalized guest service that embodies the Company's brand standard and core values (K.E.E.P. - Kindness, Engagement, Empathy and Positivity).
Responsibilities - Adhere to all policies and procedures of the Valet Parking Department.
- Provide positive service standards including but not limited to courtesy, sincerity and enthusiasm to all guests and patrons of the hotel.
- Park and retrieve all guests and patrons cars using care and caution at all times, following all departmental rules and regulations as well as driving safety rules.
- Maintain a clean and safe working area.
- Assist Bell & Door employees as needed.
- Write claim tickets for guests vehicles being parked as specified in departmental rules.
- Perform duties of traffic control and monitoring driveway lanes to efficiently park and retrieve guests vehicles.
- Perform other duties and responsibilities as requested.
- Open and close car doors for all guests.
- Assist guest with unloading or loading luggage when necessary.
- Answer guest inquiries about hotel facilities and general information concerning our hotel or city.
- Must be able to drive all types of vehicles (Automatic and manual transmissions).
- Load and unload luggage when necessary and transporting it to the front door.
- Recover items from guests vehicles such as luggage, boxes, books, clothing.
Qualifications To perform this job successfully, an individual must be able to perform the duties and responsibilities satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
- Valid Nevada State Driver's license with a clean drivers record.
- Excellent interpersonal and communication skills (verbal and written), fluent English and articulate.
- Ability to work efficiently, independently and cohesively, consistently producing quality results.
- High school diploma preferred.
- Minimum age requirement is 18.
- Previous Valet Parking experience preferred.
- Ability to read and understand all policies and procedures.
- Must be able to communicate effectively with guests, employees, and members of management in English, specific to position duties and responsibilities.
- Must be able to complete standard forms and reports.
Disclaimer: The above information is intended as a high-level overview of the responsibilities and qualifications for the position and does not represent the full job description which will include all responsibilities, skills, duties, requirements, and working conditions associated with the job. For more information or to see the full job description, contact the Human Resources department at the location in which you are applying.
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