Job Description

| VALET PARKING | POSITION DESCRIPTION

DEPARTMENT: Rooms, Front Desk

REPORTS TO: Director of Rooms

STATUS: Non-exempt

| JOB SUMMARY |

Our valet parking staff is responsible for providing attentive, courteous, safe and efficient service to all parking their cars while attending the Northport Hotel Restaurant.

| QUALIFICATION STANDARDS |

Education & Experience:

· Experience in a hotel or a related field preferred.

· High School diploma or equivalent required.

· Valid Drivers License

· Enjoys seeking out and creating memorable experiences.

· Shares the cultural belief that teamwork delivers results.

· Loves to SMILE!

Physical requirements:

· Ability to work required full time shift.

· Light work - Exerting up to 15 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

· Ability to stand during entire shift.

General Requirements

· Maintain a warm and friendly demeanor at all times.

· Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.

· Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.

· Must be able to multitask and prioritize departmental functions to meet deadlines.

· Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.

· Maintain regular attendance in compliance with the Northport Hotel policies

· Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.

· Comply with the Northport Hotel standards and regulations to encourage safe and efficient hotel operations.

· Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.

· Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.

· Must be able to show initiative, including anticipating guest or operational needs.

| DUTIES & FUNCTIONS |

Fundamental Requirements

· Greet and welcome all guests looking to park cars while attending the restaurant

· Follow all safety procedures when operating a vehicle

· Parking in designated parking spots

· Retaining records for each car parked

· Efficient and safe retrieval of guest cars

· Maintain proper operation of the PBX phone console and ensure that all hotel standards are met (if applicable).

· Have knowledge of emergency fire safety procedures and assist as needed.

· Handle check-ins and checkouts in a friendly, efficient and courteous manner.

· Use proper two-way radio (Relay) etiquette at all times when communicating with other employees.

Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.

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