Job Description

Job Description

Job Description

Camp Bow Wow is urgently hiring to fill out our talented team.

Camp Bow Wow Albany seeks exceptional people to provide loving care for dogs and a superior customer service for our pet parents. We are currently interviewing for a full-time Front Desk Representative (Guest Service Agent). Our full-time employees are expected to work 34-40 hours each week and be available for weekend work and holidays. 

The Guest Service Agent position is physically demanding and full of daily challenges and victories. 

Requirements

• Must love dogs and demonstrate no fear across all breeds and sizes.
• Must possess excellent communication skills and be comfortable with both pets and people.
• Have a positive attitude, are extremely detailed oriented, trustworthy, punctual, reliable, and responsible.
• Must be able to multi-task.
• Available to work a flexible schedule including weekends and holidays. We work when others are enjoying vacation and holidays.
• Must be physically able to lift 150+ pounds.
• Have a reliable personal vehicle.
• Be available to work during the hours of 6:15am-7:45pm, including holidays and weekends.
• Must be 18.
• Must have proven experience in excellent customer service and sales.
• Previous dog daycare and boarding or veterinary reception experience helpful, but not required.
• Team player.

Skills

• Reliable.
• Detail orientated.
• Ability to multi-task.
• Ability to work in different software platforms.
• Works well under pressure.
• Flexible.
• Punctual.
• Attention to detail.
• Ability to work independently and within a team.

Responsibilities

• Great pet parents promptly.
• Escort dogs to the back of house cabin area.
• Manage reservations via phone, email, and the portal.
• Process credit card and cash payments.
• Be knowledgeable of our services.
• Upsell services.
• Manage client concerns in a timely fashion.
• Review vaccine records.
• Schedule grooming and training appointments.
• General cleaning assignments during slow periods.
• Support Back of House during slow periods.
• Respond to escalations in the play yards.
• Perform duties of Camp Counselor (Dog Daycare Attendant) during slow periods.

Benefits

• Paid Time Off (PTO) for full time employees (34-40 hours) after the one-year anniversary of employment.
• Sick Time
• Holiday Bonuses.
• Incentive Bonuses.
• Up to two days of day care for full-time employees after 8 months of employment.

Version 9.24.2025

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